Thank you for shopping at mew.co.nz. We are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a clear and simple return and refund process.
1. Returns
1.1 Eligibility for Returns
You may return most items within [insert number] days of receipt. To be eligible for a return, the product must meet the following criteria:
- The item must be unused and in its original packaging.
- The product must be in the same condition as when you received it.
- Any tags or labels must remain intact.
1.2 Non-Returnable Items
Certain items cannot be returned, including but not limited to:
- Customized or personalized products
- Perishable goods such as food and beverages
- Gift cards and downloadable software
- Opened or used items, including hygiene-related products
Please inspect your order upon receipt to ensure you’re fully satisfied with your items.
1.3 How to Return an Item
To return an item, please follow these steps:
- Contact us within [insert number] days of receiving your order.
- Provide your order number, item(s) you wish to return, and the reason for the return.
- Our team will provide you with return instructions, including the return address.
2. Refunds
2.1 Refund Process
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
- Refunds may take [insert number] days to be reflected in your account, depending on your bank or payment provider.
2.2 Partial Refunds
In certain situations, partial refunds may be granted:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item that is returned after the allowed return period.
3. Exchanges
3.1 Exchange Policy
If you wish to exchange a product, please return the item you purchased and place a new order for the desired product. Unfortunately, we cannot directly exchange products.
If you receive a defective or incorrect item, we will provide a full refund or exchange at no additional cost to you.
4. Shipping Costs
4.1 Return Shipping Costs
You will be responsible for paying your own shipping costs for returning your item, unless the product is defective or damaged. Shipping costs are non-refundable, and you will be responsible for any return shipping fees associated with the return process.
4.2 Original Shipping Fees
Original shipping fees are non-refundable, unless the return is due to an error on our part or the product is defective.
5. Defective or Damaged Items
5.1 Reporting a Defective or Damaged Item
If you receive a defective or damaged item, please contact us immediately. We will provide a full refund, replacement, or exchange, based on your preference. To qualify, the damage or defect must be reported within [insert number] days of receiving your order.
Please include clear photos of the damaged or defective item, as well as any relevant packaging, to assist us in processing your claim.
6. Late or Missing Refunds
6.1 If You Haven’t Received a Refund
If you haven’t received your refund after the expected time frame:
- Check your bank or credit card statement.
- Contact your bank or credit card company; it may take some time before your refund is officially posted.
If you’ve done all of the above and still have not received your refund, please contact us at [insert email/contact information] for further assistance.
7. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to contact us at [insert email/contact details].
This Return and Refund Policy uses H1 for the main title and H2 for the section headings, providing clarity and easy navigation. Be sure to replace placeholders (e.g., [insert number], [insert email/contact details]) with your actual information. This structure allows customers to easily understand the process and policies in place regarding returns and refunds.